Canon ImageRunner 5570 6570 5570N 6570N, Errorcode E590 To E5F9 and Solution

E590 There is a punch motor error. (punch unit)

8001 The punch home position sensor is not detected even when the punch motor has

been driven for 200 msec.

8002 The puncher does not detect the punch back home position sensor while the motor is at

rest at time of punch motor initialization

- Check the punch home position sensor, horizontal registration motor, and punch

driver PCB; thereafter, turn off and then on the main power.

E591 There is a punch dust sensor error. (punch unit)

8001 The incoming light voltage is faulty in the presence of light.

8002 The incoming light voltage is faulty in the absence of light.

- Turn off and then back on the main power.

E592 There is a punch horizontal registration sensor error. (punch unit)

8001 The incoming light voltage is faulty in the presence of light. (trailing edge sensor).

8002 The incoming light is faulty in the absence of light and voltage. (trailing edge sensor)

8003 The incoming light voltage is faulty in the presence of light. (horizontal registration sensor 1)

8004 The incoming light voltage is faulty in the absence of light. (horizontal registration sensor 1)

8005 The incoming light voltage is faulty in the presence of light. (horizontal registrationsensor 2)

8006 The incoming light voltage is faulty in the absence of light. (horizontal registration sensor 2)

8007 The incoming light voltage is faulty in the presence of light. (horizontal registration sensor 3)

8008 The incoming light voltage is faulty in the absence of light. (horizontal registration sensor 3)

8009 The incoming light voltage is faulty in the presence of light. (horizontal registration sensor 4)

800A The incoming light voltage is faulty in the absence of light. (horizontal registration sensor 4)

- turn off and then back on the main Power

E593 There is a punch shift motor error. (punch unit)

8001 In the presence of light, the incoming light voltage HP sensor does not go off.

8002 In the absence of light, the incoming light voltage HP sensor does not go on.

- Turn off and the back on the main power.

E5F0 There is a saddle paper positioning error.

0001 The paper positioning plate home position sensor does not go on even when the paper

positioning plate motor has been driven for 1.33 sec.

paper positioning plate motor (M4S), paper positioning plate home position sensor (PI7S)

0002 The paper positioning plate home position sensor does not go off even when the paper positioning plate motor has been driven for 1 sec. paper positioning plate motor (M4S),paper positioning plate home position sensor (PI7S)

- Check the paper positioning plate motor (M4S) and the paper positioning plate home position sensor (PI7S).

E5F1 There is a saddle paper folding error.

0001 The number of detection pulses of the paper folding motor clock sensor is lower

than a specific value. paper folding motor (M2S), paper folding motor clock sensor (PI4S)

0002 The start of the paper folding home position sensor does not change even when

the paper folding motor has been driven for 3 sec. paper folding motor (M2S), paper folding

motor clock sensor (PI4S)

- Check the paper folding motor (M2S) and the paper folding motor clock sensor  (PI4S).

E5F2 There is a saddle guide error.

0001 The guide home position sensor does not go on even when the guide motor has been driven for 0.455 sec. guide motor (M3S), guide home position sensor (PI13S)

0002 The guide home position sensor does not go off even when the guide motor has been

driven for 1 sec. guide motor (M3S), guide home position sensor (PI13S)

- Check the guide motor (M3S) and the guide home position sensor (PI13S).

E5F3 There is a saddle alignment error.

0001 The aligning plate home position sensor does not go on even when the aligning

motor has been driven for 0.5 sec. (if at time of initialization, 1.67 sec) alignment motor (M5S), aligning plate home position sensor (PI5S)

0002 The aligning plate home position sensor does not go off even when the aligning plate has been driven for 1 sec. alignment motor (M5S), aligning plate home position sensor (PI5S)

- Check the alignment motor (M5S) and the aligning plate home position sensor (PI5S).

E5F4 There is a saddle rear stapler error.

0001 The stitching hone position sensor does not go on even when the stitching motor

(rear) has been driven in reverse for 0.5 sec or more. stitching motor (rear, M6S), stitching

home position sensor (rear, MS5S)

0002 the stitching home position sensor does not go off even when the stitching motor (rear)

has been driven in normal direction for 0.5 sec or more. stitching motor (rear, M6S), stitching

home position sensor (rear, MS5S)

- Check the stitching motor (rear, M6S) and the stitching home position sensor (rear, MS5S).

E5F5 There is a saddle front stapling error.

0001 The stitching home position sensor does not go on even when the stitching motor

(front) has been driven in reverse for 0.5 sec or more. stitching motor (front, M7S), stitching

home position sensor (front, MS7S)

0002 The stitching home position sensor does not go off even when the stitching motor

(front) has been driven in normal direction for 0.5 sec or more. stitching motor (front, M7S), stitching

home position sensor (front, MS7S)

- Check the stitching motor (front, M7S) and the stitching home position sensor (front, MS7S).

E5F6 There is a saddle butting error.

8001 The paper pushing plate home position sensor does not go on even when the paper

pushing plate motor has been driven for 0.3 sec or more.paper pushing plate motor (M8S), paper

pushing plate home position sensor (PI14S)

8002 The paper pushing plate home position sensor does not go off even when the paper

pushing plate motor has been driven for 80 msec. paper pushing plate motor (M8S), paper pushing plate home position sensor (PI14S)

- Check the paper pushing plate motor (M8S) and the paper pushing plate home position sensor (PI14S).

8003 The number of detection pulses of the paper pushing plate motor clock sensor is

lower than a specific value. paper pushing plate motor (M8S), paper pushing plate motor clock sensor (PI1S)

- Check the paper pushing plate motor (M8S) and the paper pushing plate motor clock sensor (PI1S).

8004 The paper pushing plate leading edge sensor does not go off even when the paper

pushing plate motor has been driven for 80 msec. paper pushing plate motor (M8S), paper

pushing plate leading edge position sensor (PI15S)

8005 The paper pushing plate leading edge position sensor does not go on even when

the paper pushing plate has been driven for 0.3 sec or more. paper pushing plate motor (M8S), paper

pushing plate leading edge position sensor (PI15S)

- Check the power pushing plate motor (M8S) and the paper pushing plate leading edge position sensor (PI15S).

E5F9 There is a saddle switch error.

0001 With any of the sensor identifying its respective cover as being closed, the inlet

cover switch is identified as being open for 1 sec from the start of initial rotation or printing:

- inlet cover sensor (PI9S)  - front cover open/closed sensor (PI2S)

- delivery power sensor (PI3S) Or, the front cover switch (MS2S) or the delivery cover switch (MS3S) is open. inlet cover switch (MS1S), front cover switch (MS2S), delivery cover switch (MS3S)

- Check the inlet cover switch (MS1S), front cover switch (MS2S), and the delivery cover switch (MS3S).

0002 With any of the following sensors identifying its respective cover as being closed, the front cover switch is identified as being open for 1 sec or more after the start of initial rotation or printing.

- inlet cover sensor (PI9S) - front cover open/closed sensor (PI2S) - delivery cover sensor (PI3S)

- front cover switch (MS2S), delivery cover switch (MS3S)

- Check the front cover switch (MS2S) and the delivery cover switch (MS3S).

0003 With any of the following sensors identifying its respective cover as being closed, the delivery cover switch is identified as being open for 1 sec or more from the start of initial rotation or printing:

- inlet cover sensor (PI9S) - front cover open/closed sensor (PI2S)

- delivery cover sensor (PI3S) - delivery cover switch (MS3S)

Canon ImageRunner 5570 6570 5570N 6570N, Errorcode E100 To E248 and Solution

E100 There is a BD error.

0001 A check is made of VLOCK at intervals of 100 msec while the laser is on. An error

will be identified if it is not detected 10 times in sequence.

- Replace the laser scanner unit. - Replace the DC controller PCB.

E110 There is a polygon motor error.

0001 - Although the polygon motor has been turned on, VLOCK is not detected at all within 76.5 sec.

- At time of a shift from full-speed to halfspeed control, VLOCK is not detected at all for 7.5 sec.

- At time of half-speed control, a check is made of VLOCK at intervals of 100 msec.

An error will be identified if it is not detected 10 times continuously.

- Replace the laser scanner unit.  - Replace the DC controller PCB.

E121 There is a controller cooling fan error.

0001 Even though the controller cooling fan has been turned on, the controller cooling fan

stop signal has been detected for 5 sec or more.

- Check the connector for any fault in connection. - Replace the fan.

E196 The EEPROM is faulty.

1abb There is a mismatch between the data that has been written in EEPROM and the data

that has been read. (a: chip No. 0 through 5; bb: chip faulty address)

- Initialize the RAM. - Replace the EEPROM. - Replace the DC controller PCB.

2abb The ID in EEPROM that has been read and the ID in ROM are compared. An error

will be identified if they do not match. (a: chip No. 0 through 5; bb: chip faulty address)

3abb When the main power is turned on, the ID in EEPROM and the ID in ROM are compared. An error will be identified if they do not match. (a: chip No. 0 through 5; bb: chip faulty address)

- Check the position and condition of the EEPROM.

- Initialize the RAM. - Replace the EEPROM.  - Replace the DC controller PCB.

E202 There is a scanner HP error.

0001 An error has occurred when the sensor was moved to home position. The scanner HP sensor is faulty; the scanner motor is faulty; the reader controller PCB is faulty.

- Check the connector for any fault in connection.  - Replace the scanner HP sensor.

- Replace the scanner motor. - Replace the reader controller PCB.

0002 An error has occurred when the sensor was moved from home position.

The scanner HP sensor is faulty; the scanner motor is faulty; the reader  controller PCB is faulty.

E225 The intensity of light is inadequate.

0001 At time of shading, the intensity if below a specific level.

- Check the connector for any fault in connection.  - Replace the scanning lamp.

- Replace the inverter PCB.    - Replace the reader controller PCB.

0002 ADFThe intensity is below a specific level  between sheets (ADF).

E227 there is an error in the power supply (24 V).

0001 At power-on, the 24-V port is OFF.

0002 At the start of a job, the 24-V port is OFF.

0003 At the end of a job, the 24-V port is off.

0004 When a load is driven, the 24-V port isOFF.

- Check the connector for any fault in connection.  - Replace the power supply.

E240 The communication between the main controller PCB and the DC controller PCB is faulty.

 0000 There is an error in the communication between the main controller PCB and the CPU of the DC controller PCB.

- Check the connector for any fault in connection.

- Replace the DC controller PCB.   - Replace the main controller PCB.

E248 There is an EEPROM error.

0001 An error has occurred at power-on.

0002 An error has occurred at time of writeoperation.

0003 An error has occurred at time of read  operation after write operation

- Replace the EEPROM.  - Replace the reader controller PCB. 

Canon ImageRunner 5570 6570 5570N 6570N, Errorcode E315 To E584 and Solution

E315 There is a fault in the image data.

0007 There is a JIBIG encode error.

000d There is a JBIG decode error.

- Turn off and then back on the power.

E400 There is an ADF communication error.

0001 There is a check sum error. - Check the connector for any fault inconnection.

0002 There is a reception status error.

0003 There is a reception interrupt error.

- Replace the reader controller PCB. - Replace the ADF controller PCB.

E413 There is a fault in the ADF shift motor.

0001 The output of the shift HP sensor is identified as indicating open.

0002 The output of the shift HP sensor is identified as indicating closed.

- Check the connector for any fault in connection.

- Replace the sensor and motor in question.

- Check the mounting condition of the area around the cam.

E490 The ADF type is wrong.

0001 The ADF is not of a supported type.

 - Replace the ADF with a supported type.

E503 There is an error in the finisher internal communication (finisher).

0002 There is an error in the communication between the finisher and the saddle unit.

- Check the connection between the saddle stitcher controller PCB and the finisher controller PCB.

0003 There is an error in the communication between the finisher and the punch unit.

- Check the communication between the saddle stitcher controller PCB and the finisher controller PCB.

E505 There is a finisher backup memory error (finisher).

0001 An error has occurred in the data stored in the backup memory.

- Turn off the main power; check the DC controller PCB and the finisher controller PCB for wiring;

check the 24-V system fuse; then, turn the main power back on.

0002 There is an error in the punch unit EEPROM data.

- Turn off the main power; check the DC controller PCB and the puncher controller PCB for wiring; then, check the 24-V system fuse; then, turn the main power back on.

E514 There is a trailing edge assist motor error (finisher).

8001 The home position sensor does not go off even when the trailing edge assist motor

has rotated for a specific period of time.

1. Check the trailing edge assist home position sensor. Is the sensor normal?

2. Check the wiring between the finisher controller PCB and the trailing edge assist

motor. Is it normal?

3. Check the trailing edge assist mechanism. Is there a fault?

4. Try replacing the trailing edge assist motor. Is the problem corrected?

8002 The home position sensor does not go on even when the trailing edge assist motor

has rotated for a specific period of time.

E519 There is a gear change motor error (finisher).

8001 The home position sensor does not go off even when the gear change motor has

rotated for a specific period of time.

1. Check the gear change home position sensor. Is the sensor normal?

2. Check the wiring between the finisher controller PCB and the change motor. Is it normal?

3. Check the gear change mechanism. Is there a fault?

4. Try changing the gear change motor. Is the problem corrected?

0002 The home position sensor does not go on even when the gear change motor has

rotated for a specific period of time.

E530 There is a front alignment error. (finisher)

8001 The home position sensor does not go off even when the front alignment motor has

rotated for a specific period of time.

1. Check the aligning plate home position sensor. Is it normal?

2. Check the wiring between the finisher controller PCB and the aligning plate front motor. Is it normal?

3. Is there any mechanical obstacle in the path in which the aligning plate moves?

4. Try replacing the aligning plate front motor. Is the problem corrected?

8002 The home position sensor does not go on even when the front alignment sensor has

rotated for a specific period of time.

E531 There is a stapling error. (finisher)

0001 The home position sensor does not go off even when the stapler motor has rotated for

a specific period of time.

1. Check the wiring between the finisher controller PCB and the stapler. Is it

normal?

2. Try replacing the stapler. Is the problem corrected?

0002 The home position sensor does not go on even when the stapler motor has rotated for

a specific period time.

E532 There is a stapler shift error. (finisher)

8001 The home position sensor does not go off even when the stapler shift motor has

rotated for a specific period of time.

1. Check the stapler shift home position sensor. Is the sensor normal?

2. Check the wiring between the finisher controller PCB and the stapler shift

motor. Is it normal?

3. Is there any mechanical obstacle in the path of the stapler shift base?

4. Try replacing the stapler shift motor. Is the problem corrected?

8002 The home position sensor does not go on even when the stapler shift motor has

rotated for a specific period of time.

E535 There is a swing error. (finisher)

8001 The home position sensor does not go off even when the wiring motor has rotated for

a specific period of time.

1. Check the wiring home position sensor. Is it normal?

2. Check the wiring between the finisher controller PCB and the swing motor. Is it normal?

3. Is there a fault in the swing mechanism?

4. Try replacing the swing motor. Is the problem corrected?

8002 The home position sensor does not go on even when the swing motor has rotated for

a specific period of time.

E537 There is a rear alignment error. (finisher)

8001 The home position sensor does not go off even when the swing motor has rotated for

a specific period of time.

1. Check the aligning plate rear home position sensor. Is it normal?

2. Check the wiring between the finisher controller PCB and the aligning plate rear

motor. Is it normal?

3. Is there a mechanical obstacle in the path of the aligning plate?

4. Try replacing the aligning plate rear motor. Is the problem corrected?

8002 The home position sensor does not go on even when the swing motor has rotated for

a specific period of time.

E540 There is an upper tray ascent/decent error. (finisher)

8001 There is a fault in the upper tray ascent/ descent motor clock.

1. Check the No. 1 tray area sensors 1 through 3. Are they normal?

2. Check the wiring between the finisher controller PCB and the No. 1 tray shift motor. Is it normal?

3. Is there a fault in the tray ascent/descent mechanism?

4. Try replacing the No. 1 tray shift motor. Is the problem corrected?

8002 There is an area fault.

8003 The safety switch has gone on.

E542 There is a lower tray ascent/descent error. (finisher)

8001 There is a fault in the lower tray ascent/ descent motor clock signal.

8002 There is an area error.

0003 The safety switch has activated.

1. Check the No. 2 tray area sensors 1 through 3. Are the sensors normal?

2. Check the wiring between the finisher controller PCB and the No. 2 tray shift motor. Is it normal?

3. Is there a fault in the tray ascent/descent mechanism?

4. Try replacing the No. 2 tray shift motor. Is the problem corrected?

E584 There is a shutter unit error. (finisher)

8001 The shutter open sensor fails to go off. (The shutter does not close.)

0002 The shutter open sensor does not go on. (The shutter does not open.)

1. Check the shutter home position sensor. Is it normal?

2. Check the wiring between the finisher controller PCB and the stack feeding

motor and between the finisher controller PCB and the shutter open/close clutch. Is

it normal?

3. Is there a fault in the shutter mechanism?

4. Try replacing the stack edging motor and the shutter open/close clutch. Is the

problem corrected?

Canon ImageRunner 5570 6570 5570N 6570N, Errorcode E012 To E061 and Solution

E012 There is a drum motor error.

0000 The FG signal of the drum motor does snot arrive for 2 sec or more even when the

drum motor has been turned on.

- Check the connector for any fault in connection.  - Replace the motor.

E013 The waste toner pipe is clogged.

0000 The waste toner pipe is identified as being clogged for 4 sec or more.

- Check the connector for any fault in connection.

- Replace the waste toner feedscrew lock detecting switch.

- Replace the waste toner feed unit.  - Replace the DC controller PCB.

E014 There is a fixing motor error.

0000 The PULL lock signal of the fixing motor does not arrive for 2 sec even when the fixing motor has been turned on.

- Check the connector for any fault in connection.  - Replace the motor.

E020 There is no toner in the developing assembly; there is an error in the detection of developing toner sensor connection; there is an error in the detection of hopper toner sensor connection

0000 The presence of toner is detected inside the sub hopper and, in addition, the absence of

toner is detected inside developing assembly for 120 sec continuously even when operation has been under way for the supply of toner to the developing assembly.

- Check the connector of the developing toner sensor for any fault in connection.

- Replace the developing toner sensor.  - Replace the hopper toner sensor.

0001 At power-on, the connection of the developing assembly toner sensor is not detected.

- Check the connector for any fault in connection.

- Replace the sensor.

0002 At power-on, the connection of the developing hopper toner sensor is not detected.

- Replace the connector for any fault in connection. - Replace the sensor.

E025 There is a toner feed motor over-current detection error, there is a toner bottle motor connection detection error.

0001 An over-current has been detected in the toner feed motor.

- Check the connector for any fault in connection. - Replace the motor.

0002 An over-current has been detected in the toner bottle motor.

- Check the connector for any fault in connection. - Replace the motor.

0003 At power-on, the connection of the toner bottle motor is not detected.

- Check the connector for any fault in connection.

- Replace the motor.

E032 The NE controller counter has malfunctioned.

0001 An open circuit has been detected for the count pulse signal.

Turn off the main power, and check for an open circuit in the cable; then, turn the main power back on.

E061 There is a potential control error/there is an APC error.

0001 As a result of potential control, the drum surface potential (VL2) of the background

is 200 V or higher (i.e., causing a solid black image).

- Replace the potential sensor unit.  - Replace the laser scanner unit.

- Replace the DC controller PCB.

0002 The primary charging output used at time of printer output and the drum surface potential after laser output is identified as being 200 V or more (i.e., causing a solid black image).

Canon ImageRunner 5570 6570 5570N 6570N, Errorcode E000 To E010 and Solution

E000 The heater fails to heat. After correcting the fault, be sure to reset the error.

(COPIER>FUNCTION>CLEAR>ERR)

0000 After power-on, the reading of the main thermistor does not increase to 70 deg C or

higher within 20 sec.

- Replace the main/shutter thermistor.   - Replace the DC controller PCB.

0010 The power has been turned off and then on without resetting the error.

- Reset the error. (COPIER>FUNCTION>CLEAR>ERR)

E001 There is an abnormal rise in temperature. After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)

0001 There is an error or an open circuit in the main thermistor, shutter thermistor, or sub

thermistor. - Check the connector of each thermistor for any fault in connection and wiring.

- Replace the thermistor in question. - Replace the DC controller PCB.

0002 The reading of the main thermistor, shutter thermistor, or sub thermistor is 230 deg Cor higher for 2 sec.

- Replace the thermistor in question. - Replace the DC controller PCB.

0003 The reading is not 150 deg C or higher or 210 deg C or lower within 30 sec.

- Turn off and then back on the power.

0010 The power has been turned off and then back on without resetting the error.

- Reset the error. (COPIER>FUNCTION>CLEAR>ERR)

E002 There is an abnormal rise in temperature. After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)

0000 The reading of the main thermistor is not 100 deg C 12 sec after it has exceeded 70 deg C.

0001 The reading of the main thermistor is not150 deg C 15 after it has exceeded 100 deg C.

- Check the connector of the main/shutter thermistor for any fault in connection and wiring.

- Check the main/shutter thermistor for mounting condition.

- Replace the main/shutter thermistor.     - Replace the fixing heater unit.

- Replace the DC controller PCB.

0010 The power has been turned off and then back on without resetting the error.

- Reset the error. (COPIER>FUNCTION>CLEAR>ERR)

E003 There is an abnormal rise in temperature. After correcting the fault, be sure to reset the error.

(COPIER>FUNCTION>CLEAR>ERR)

0000 The reading of the main thermistor is lower than 70 deg C for 2 sec or more after it has exceeded 100 deg C.

- Check the connector of the main/shutter thermistor for any fault in connection and wiring.

- Check the main/shutter thermistor for mounting condition.

- Replace the main/shutter thermistor. - Replace the fixing heater unit.

- Replace the DC controller PCB.

0010 The power has been turned off and then

back on without resetting the error.

- Reset the error. (COPIER>FUNCTION>CLEAR>ERR)

E004 The IH power supply is faulty/the IH control mechanism is faulty.

After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)

0101 There is a mismatch between the input voltage and the IH power supply ID.

Replace the fixing heater power supply with one designed for the country of installation (voltage).

0102 The IH current is faulty. (current leakage) -

0103 The IH current is faulty. (no current)

0104 There is an IH over-current.

0105 The IH input voltage is too high.

0106 The IH input voltage is too low.

0201 At power-on (or, when IH is at reset), the IH control mechanism is not in an initial state.

0202 At IH start-up, the IH control enable flag is not set within 1 sec after the start flag is set.

0203 With IH at rest, the IH control flag is not released.

0204 The 12-V power supply (IH relay) is identified as being off.

-Check the connector for any fault in connection.

- Replace the fixing heater power supply.   - Replace the DC controller PCB.

0205 At IH start-up, the PWM_ON data is faulty ('0' or 'FFFF').

- Replace the DC controller PCB.

E005 There is no fixing web/there is an error in the detection of web solenoid connection.

0000  The absence of the fixing web has been detected for 5 sec or more.

- Replace the fixing web. - Replace the fixing web length sensor.

- Replace the DC controller PCB.

After correcting the fault, be user to reset the fixing web counter reading.

(COPIER>COUNTER>MISC>FIXWEB)

0001 At power-on, the connection of the web solenoid is not detected.

- Check the connector for any fault in connection.

- Replace the solenoid.

0010 The power has been turned off and then back on without resetting the error.

- Reset the fixing web counter. (COPIER>COUNTER>MISC>FIXWEB)

E010 There is a feed motor error.

0000 The FG signal of the feed motor does not arrive for 2 sec or more even when the feed

motor has been turned on.

- Check the connector for any fault in connection.

- Replace the motor