Canon ImageRunner Advance 8205 8295 8285,Errorcode E602 (0001 To 0711) and Solution

E602-0001 -00 Title Error in HDD

Detection description HDD failed to be recognized. Startup partition (BOOTDEV)

failed to be found at startup.

Remedy 1. Turn OFF the main switch and check connection of HDD cable, and then turn ON the main switch.

2. If the Encryption Board has been installed, there may be an Encryption Board failure. In this case, disconnect the signal cable connecting to the Encryption Board and directly connect to the HDD. (It cannot be connected from the back side. Open the Main Controller Cover, and connect by going

over the Main Controller PCB 1.) After connecting, power on by the safe mode. If the machine starts normally, replace the Encryption Board as the Encryption Board had failed.

3. Be sure that HDD spins stably (no problem in drive sound) and 5V/12V power is supplied when the main power is turned ON. (If the drive sound is abnormal, replace the HDD.)

4. Replace the HDD and reinstall the system. (In the case of using a USB memory device, insert a USB memory device where the system software has been registered to the slot of the host machine, and then execute main menu [3]: Upgrade (Overwrite all).)

5. Replace the Main Controller PCB 1.

E602 0002 -00 Title Error in HDD

Detection description There is no system for the main CPU

Remedy 1. Start in Safe Mode, then perform overall format using SST or USB memory and reinstall the system, and then turn OFF and then ON the Main Switch. (Prepare the USB memory which system software was registered. Insert the USB memory to the equipment. Execute [3]: Upgrade (Overwrite

All) in the main menu.)

2. If the above measures do not solve the problem, it can be caused by failure with HDD; therefore, replace the HDD and reinstall the system.

E602 0003 -00 Title Error in HDD

Detection description WriteAbort was detected with BootDevice

Remedy 1. Execute detection and recovery of WriteAbortSector <In the case of display of B/W E-code>

1-1. Perform the following steps because Service Mode is not available.

1-2. Turn OFF the power. Then, while pressing 1+9 keys, turn ON the power. WriteAbortSector recovery routine is automatically started which makes the screen black.

1-3. After a while, progress is displayed because the process takes time (40 to 50 min.). The process is

complete when the screen turns white. <In the case of official display of wrench-mark>

1-1. Set as follows: CHK-TYPE=0; and execute HDCHECK (40 to 50 min.), and then turn OFF and then

ON the main switch.

2. If the above measures do not solve the problem, start up in Safe Mode to perform overall format using SST or USB memory and reinstall the system, and then turn OFF and then ON the main switch.

3. If no improvement is found despite the above measures, it can be caused by failure with HDD; therefore, replace the HDD and reinstall the system.

E602 0006 -00 Title Error in HDD

Detection description There is no system for the sub CPU

Remedy Reinstall the system software. For details, see “Chapter 6: Upgrading”. For your reference, the method using USB memory is described below.

1. Prepare the USB memory which system software was registered.

2. Execute the following service mode: COPIER>FUNCTION>SYSTEM>DOWNLOAD to enter the

download mode. (When it is not operated normally, start the safe mode.)

3. Insert the USB memory to the equipment.

4. Execute [3]: Upgrade (Overwrite All) in the main menu. (Be sure to download SYSTEM, LANGUAGE and RUI.)

5. System software is downloaded and the machine restarts automatically. At this time, if the machine restarts with the safe mode, E753 might occurs. Check the log. In case of the system software of the options which are not connected, turn OFF and then ON the power supply to restore. (For

details, see the description for E753.) If the measures above do not solve the problem, replace the

HDD and download the system software with the foregoing method.

E602 0007 -00 Title Error in HDD

Detection description There is no ICCProfile

Remedy 1. Start up in Safe Mode and reinstall the system using SST;

and then turn OFF and then ON the main power switch.

2. If the above measures do not solve the problem, it can be caused by failure with the HDD; therefore, replace the HDD and reinstall the system.

E602 0009 -00 Title Error in HDD

Detection description There is no Font file in /BOOTDEV/BOOT

Remedy 1. Start up in Safe Mode and reinstall the system using SST; and then turn OFF and then ON the main power switch.

2. If the above measures do not solve the problem, it can be caused by failure with the HDD; therefore, replace the HDD and reinstall the system.

E602 0010 -00 Error in HDD

There is no Chinese, Korean, and Taiwan font files

1. Start up in Safe Mode and reinstall the system using SST;

and then turn OFF and then ON the main power switch.

2. If the above measures do not solve the problem, it can be

caused by failure with the HDD; therefore, replace the HDD

and reinstall the system.

E602 0011 -00 Error in HDD

There is no Chinese, Korean, and Taiwan font files

1. Start up in Safe Mode and reinstall the system using SST;

and then turn OFF and then ON the main power switch.

2. If the above measures do not solve the problem, it can be

caused by failure with the HDD; therefore, replace the HDD

and reinstall the system.

E602 0012 -00 Title Error in HDD

Detection description There is no file in which the Web browser refers to

Remedy 1. Start up in Safe Mode and reinstall the Web browser using SST, and then turn OFF and then ON the main power switch.

2. If the above measures do not solve the problem, it can be caused by failure with the HDD; therefore, replace the HDD and reinstall the system.

E602 0101 -00 Title Error in HDD

Detection description Error in storage area of image data (Inbox, etc.) (at startup)

Remedy  When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=1, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition.-> Enter CHK-TYPE=1, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=1, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0111 -00 Title Error in HDD

Detection description Error in storage area of image data (Inbox, etc.) (after startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=1, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition.-> Enter CHK-TYPE=1, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=1, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0,execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through

E602 0201 -00 Title Error in HDD

Detection description Error in management data area of image (at startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=2, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition.-> Enter CHK-TYPE=2, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=2, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0211 -00 Title Error in HDD

Detection description Error in management data area of image (after startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=2, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition. -> Enter CHK-TYPE=2, execute HD-CHECK, and then turnOFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=2, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0301 -00 Title Error in HDD

Detection description Storage area of image data (temporary data) (at startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=3, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition. -> Enter CHK-TYPE=3, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=3, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0311 -00 Title Error in HDD

Detection description Storage area of image data (temporary data) (after startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=3, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition. -> Enter CHK-TYPE=3, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=3, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3

E602 0401 -00 Title Error in HDD

Detection description Error in thumbnail area (at startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=4, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition.-> Enter CHK-TYPE=4, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=4, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0411 -00 Title Error in HDD

Detection description Error in thumbnail area (after startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=4, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition. -> Enter CHK-TYPE=4, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=4, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0501 -00 Title Error in HDD

Detection description Error in storage area of universal data (at startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=5, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition. -> Enter CHK-TYPE=5, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=5, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0511 -00 Title Error in HDD

Detection description Error in storage area of universal data (after startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=5, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition. -> Enter CHK-TYPE=5, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=5, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0601 -00 Title Error in HDD

Detection description Error in storage area of universal data (temporary data) (at startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=6, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition. -> Enter CHK-TYPE=6, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=6, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware. E602 0611 -00 Title Error in HDD

Detection description Error in storage area of universal data (temporary data) (after startup)

Remedy When the problem is not solved by turning OFF and then ON the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=6, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition.-> Enter CHK-TYPE=6, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=6, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0701 -00 Title Error in HDD

Detection description Error in storage area of fax (temporary data) (at startup)

Remedy When the problem is not solved by turning OFF and then ON

the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=7, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition.-> Enter CHK-TYPE=7, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=7, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

E602 0711 -00 Title Error in HDD

Detection description Error in storage area of fax (temporary data) (after startup)

Remedy When the problem is not solved by turning OFF and then ON

the power, ask the followings to user.

A. Preferring to give priority on recovery time although data is deleted

B. Preferring to wait for tens of minutes with possibility that data can be protected (Tell the user that data may not be able to be protected in the worst case.)

Case A

1. Enter CHK-TYPE=7, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition)

2. If the problem is not solved with step 1, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

3. If the problem is not solved with step 2, format the HDD using SST or USB, and download the firmware.

4. Replace the HDD.

Case B

1. Try to recover the corresponding file/partition.-> Enter CHK-TYPE=7, execute HD-CHECK, and then turn OFF and then ON the power.

2. Back up necessary data.

3. Enter CHK-TYPE=7, execute HD-CLEAR, and then turn OFF and then ON the power. (Deletion of the corresponding partition) After that, restore the backup data.

4. If the problem is not solved with step 3, enter CHK-TYPE=0, execute HD=CLEAR, and then turn OFF and then ON the power. (Deletion of HDDALL)

5. If the problem is not solved with step 4, format the HDD using SST or USB, and download the firmware.

6. Replace the HDD.

Note: Although the problem can be solved with step 1 in some cases, there is a possibility that the error may occur again; therefore, be sure to perform the steps 1 through 3.

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