Wednesday, May 14, 2014

Canon ImageRunner Advance 8205 8295 8285,Errorcode E710 To E760 and Solution

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E710 -0001 -00 Title Printer IPC error
Detection description Error is detected by IPC communication IC of the printer
engine at power ON.
Remedy Disconnection of cable.
E711 -0001 -00 Title IPC communication error
Detection description Occurrence of error was set for 4 times or more for 1.5
seconds to the error register of the IPC Chip.
Remedy Check the Cable.
E711 -0001 -05 Title IPC communication error (retransmission request reception error)
Detection description Communication between the host machine and the Finisher
was lost.
Remedy 1. Check the cable connection. Check the connection between DCON side (J462) and
Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
E711 -0002 -05 Title IPC communication error (reception timeout)
Detection description Communication between the host machine and the Finisher
was lost.
Remedy 1. Check the cable connection. Check the connection between DCON side (J462) and
Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
E711 -0004 -05 Title IPC communication error (checksum error)
Detection description Communication between the host machine and the Finisher
was lost.
Remedy 1. Check the cable connection. Check the connection between DCON side (J462) and
Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
E711 -0020 -05 Title IPC communication error (recovery error)
Detection description Communication between the host machine and the Finisher was lost.
Remedy 1. Check the cable connection. Check the connection between DCON side (J462) and
Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
E711 -0040 -05 Title IPC communication error (serial error)
Detection description Communication between the host machine and the Finisher was lost.
Remedy 1. Check the cable connection. Check the connection between DCON side (J462) and
Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
E713 -0001 -05 Title Finisher IPC communication error (retransmission request reception error)
Detection description Communication between the host machine and the Finisher was lost.
Remedy 1. Check the cable connection of the Finisher.
DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
E713 -0002 -05 Title Finisher IPC communication error (reception timeout)
Detection description Communication between the host machine and the Finisher
was lost.
Remedy 1. Check the cable connection of the Finisher. DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
E713 -0004 -05 Title Finisher IPC communication error (checksum error)
Detection description Communication between the host machine and the Finisher
was lost.
Remedy 1. Check the cable connection of the Finisher. DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
E713 -0020 -05 Title Finisher IPC communication error (recovery error)
Detection description Communication between the host machine and the Finisher
was lost.
Remedy 1. Check the cable connection of the Finisher. DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
E713 -0040 -05 Title Finisher IPC communication error (serial error)
Detection description Communication between the host machine and the Finisher
was lost.
Remedy 1. Check the cable connection of the Finisher. DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
E717 -0001 -00 Title Communication error with the NE Controller
Detection description Error when the NE Controller is started. The NE Controller which was connected before turning OFF the power is not connected at power-on.
Remedy Check the cable, and then go through the following to clear the error: Service Mode> COPIER> FUNCTION> CLEAR> ERR.
E717 -0002 -00 Title Communication error with the NE Controller
Detection description IPC error at NE Controller operation.
Open circuit of IPC, unable to recover the IPC communication.
Remedy Check the cable, and then go through the following to clear the error: Service Mode> COPIER> FUNCTION> CLEAR> ERR.
E719 -0001 -00 Title Error in coin manager
Detection description Error when the coin manager is started. The coin manager which was connected before turning OFF the power is not connected at power-on.
Remedy Check the cable, and then go through the following to clear the
error: Service Mode> COPIER> FUNCTION> CLEAR> ERR.
E719 -0002 -00 Title Error in coin manager
Detection description IPC error at coin manager operation. Open circuit of IPC, unable to recover the IPC communication. When open circuit of the pickup/delivery signal cable is detected. Invalid connection is detected.
Remedy Check the cable, and then go through the following to clear the error: Service Mode> COPIER> FUNCTION> CLEAR> ERR.
E719 -0003 -00 Title Error in coin manager
Detection description Communication error with the coin manager occurs during unit
price acquisition at startup.
Remedy Check the cable, and then go through the following to clear the error: Service Mode> COPIER> FUNCTION> CLEAR> ERR.
E719 -0011 -00 Title Error when the Card Reader is started
Detection description
The Card Reader which was connected before turning OFF
the power is not connected at power-on.
Remedy Check the cable, and then go through the following to clear the
error: Service Mode> COPIER> FUNCTION> CLEAR> ERR.
E719 -0012 -00 Title IPC error at Card Reader operation
Detection description Open circuit of IPC, unable to recover the IPC communication.
Remedy Check the cable, and then go through the following to clear the
error: Service Mode> COPIER> FUNCTION> CLEAR> ERR.
E719 -0031 -00 Title Communication error when the Card Reader (serial) is started
Detection description Unable to start communication with the Card Reader at startup.
Remedy 1. Check the cable connection of the Card Reader (connector connection error, open circuit), and then go through the following to clear the error: Service Mode> COPIER>
FUNCTION> CLEAR> ERR.
2. After removing the Card Reader, execute the following service mode, and then reinstall the Card Reader.
• COPIER> FUNCTION> CLEAR> CARD
• COPIER> FUNCTION> CLEAR> ERR
E719 -0032 -00 Title Communication error after the Card Reader (serial) is started
Detection description Although communication with the Card Reader was possible at
startup, it became unavailable in the middle of it.
Remedy Check the cable connection of the Card Reader (connector
connection error, open circuit), and then go through the
following to clear the error: Service Mode> COPIER>
FUNCTION> CLEAR> ERR.
E720 -0001 -05 Title Different model error
Detection description Not proper Finisher is connected.
Remedy Check the configuration of options.
E720 -0002 -05 Title Different model error
Detection description Not proper Option Deck is connected.
Remedy Check the configuration of options.
E720 -0100 -05 Title Different model error
Detection description Finisher-N1 is connected to iR-ADV 8205 PRO/8295 PRO for Japan.
Remedy Check the configuration of options.
E720 -02xx -05 Title Different model error
Detection description Option that is not supported is connected. xx= 02: Finisher, 11 to 13: POD Deck, 21: Multi Inserter, 31: GBC Puncher, 51 to 52: Stacker, 61: Perfect Binder, 71: Inserter
Remedy Check the configuration of options.
E720 -0300 -05 Title Different model error
Detection description Service mode (COPIER> OPTION> ACCPST-D) is set when
Finisher-N1 is connected.
Remedy Check the configuration of options.
E730 -1001 -00 Title PDL software error
Detection description Initialization error.
Remedy 1. PDL reset processing.  2. Turn OFF and then ON the power.
E730 -100A -00 Title PDL software error
Detection description Systematic fatal error, such as initialization failure, occurs.
Remedy 1. PDL reset processing.  2. Turn OFF and then ON the power.
E730 -9004 -00 Title Third party PDL communication error
Detection description Communication error with the print server.
Remedy 1. Turn OFF and then ON the power. 2. Check the cable connection.
3. Replace the Open I/F PCB, F Link PCB (Main/Sub). 4. Replace the Main Controller PCB.
E730 -9005 -00 Title Third party PDL communication error
Detection description Error in video cable connection with the print server.
Remedy 1. Turn OFF and then ON the power. 2. Check the cable connection.
3. Replace the Open I/F PCB, F Link PCB (Main/Sub). 4. Replace the Main Controller PCB.
E730 -A006 -00 Title PDL communication error
Detection description No reply from PDL. Due to failure of Subbootable, or no
existence, there is no reply from PDL.
Remedy 1. PDL reset processing.      2. Turn OFF and then ON the power.
3. Check the connection of the Main Controller PCB. 4. Reinstall the firmware.
5. Replace the Main Controller PCB.
E730 -A007 -00 Title Mismatched PDL version
Detection description Version of the host machine control software and version of
PDL control software are different.
Remedy 1. PDL reset processing. 2. Turn OFF and then ON the power.
3. System All Format and installation.
E730 -B013 -00 Title PDL embedded font error
Detection description Font data is corrupted.
Remedy 1. Turn OFF and then ON the power. 2. Reinstall the system.
3. System All Format and installation.
E732 -0000 -00 Title Reader communication error
Detection description Negotiation failure.
Remedy 1. Check the connection of the Connector with the Reader.
2. Check the power of the Reader (check if the initialization operation is executed at startup).
3. Replace the Reader Controller PCB and the Main Controller PCB.
E732 -0001 -00 Title Reader communication error
Detection description Communication error.
Remedy 1. Check the connection of the Connector with the Reader.
2. Check the power of the Reader (check if the initialization operation is executed at startup).
3. Replace the Reader Controller PCB and the Main Controller PCB.
E732 -0010 -00 Title Reader communication error
Detection description Unable to detect Vsync from the Reader Controller although 2
minutes have passed after the completion of register setting of the Main Controller.
Remedy 1. Check the connection of the Connector with the Reader.
2. Check the power of the Reader (check if the initialization operation is executed at startup).
3. Replace the Reader Controller PCB and the Main Controller PCB.
E732 -0023 -00 Title Scanner communication error
Detection description SPRDY-S signal cannot be detected (Hardware failure of DDI-S)
Remedy 1. Check of connector of scanner connection
2. Check of scanner power (check whether initialization operation is executed or not at start-up)
3. Replacement of RCON, scanner board or main controller PCB
E732 -8888 -00 Title Error in the reader type
Detection description When a scanner for the different model is detected during the
communication with the reader.
Remedy Replace to the proper reader.
E732 -9999 -00 Title Detection of Reader
Detection description The Reader is detected for the first time with the printer model.
(On the user screen, only the message “Turn OFF and then ON the power again”, instead of an error code, is displayed.It is recorded as an error log in Service Mode> COPIER> DISPLAY> ERR.)
Remedy ---
E733 -0000 -00 Title Communication error between the Main Controller PCB 1 and
the DC Controller PCB
Detection description Unable to make communication between the Main Controller
PCB 1 and the DC Controller PCB. (Communication error was detected at startup.)
Remedy 1. Check the cable connection (connector connection error/ open circuit).
• DC Controller PCB: J441, J442, Main Controller PCB 2:J21, J22
• Main Controller PCB 2: J2, Main Controller PCB 1:J1019
2. Replace the DC Controller PCB/Main Controller PCB 2/Main Controller PCB1.
E733 -0001 -00 Title Communication error between the Main Controller PCB 1 and
the DC Controller PCB
Detection description Unable to make communication between the Main Controller
PCB 1 and the DC Controller PCB. (Communication error was detected during power distribution (while the power is ON).)
Remedy 1. Turn OFF and then ON the power.
2. Check the cable connection (connector connection error/ open circuit).
• DC Controller PCB: J441, J442, Main Controller PCB 2: J21, J22
• Main Controller PCB 2: J2, Main Controller PCB 1: J1019
3. Replace the DC Controller PCB/Main Controller PCB 2/Main Controller PCB1.
E733 -0002 -00 Title Communication error between the Main Controller PCB 1 and
the DC Controller PCB
Detection description Error was detected in the signal from the DC Controller PCB to
the Main Controller PCB 1. (Communication between the DC Controller PCB and the Main Controller PCB 1 is normal.)
Remedy 1. Check the cable connection (connector connection error/ open circuit).
• DC Controller PCB: J441, J442, Main Controller PCB 2: J21, J22
• Main Controller PCB 2: J2, Main Controller PCB 1:J1019
2. Replace the DC Controller PCB/Main Controller PCB 2/Main Controller PCB1.
E733 -0010 -00 Title Communication error between the Main Controller PCB 2 and
the DC Controller PCB
Detection description An image request signal is not sent from the Main Controller
PCB 2 to the DC Controller PCB. Or, a vertical synchronization signal (a signal to synchronize the write start timing in horizontal scanning direction at the time of laser exposure) is not sent from the DC Controller PCB to the Main Controller PCB 2.
Since the Main Controller PCB 1 monitors whether the foregoing communication is made normally, this error may occur when communication between the Main Controller PCB 2 and the Main Controller PCB 1 is not available.
Remedy 1. Check the cable connection (connector connection error/ open circuit).
• DC Controller PCB: J441, J442, Main Controller PCB 2: J21, J22
• Main Controller PCB 2: J2, Main Controller PCB 1: J1019
2. Replace the DC Controller PCB/Main Controller PCB 2/Main Controller PCB1.
E740 -0002 -00 Title Network Controller error
Detection description Invalid MAC address.
Remedy 1. Check the connection of the LAN Connector.
2. Check the connection of the Main Controller PCB 1. 3. Replacement of the Main Controller PCB 1.
E743 -0000 -04 Title DDI communication error
Detection description The Reader Controller PCB detected the communication error
between the Main Controller PCB and the Reader Controller PCB.
Remedy 1. Connection error between the Main Controller PCB and the Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
E743 -0003 -04 Title DDI communication error
Detection description The Reader Controller PCB detected the communication error
between the Main Controller PCB and the Reader Controller PCB.
Remedy 1. Connection error between the Main Controller PCB and the Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
E743 -0004 -04 Title DDI communication error
Detection description The Reader Controller PCB detected the communication error
between the Main Controller PCB and the Reader Controller PCB.
Remedy 1. Connection error between the Main Controller PCB and the Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
E744 -0001 -00 Title Error in language file/BootROM
Detection description Version of language in HDD and version of Bootable are different.
Remedy Download the correct version of the language file.
E744 -0002 -00 Title Error in language file/BootROM
Detection description Size of the language in HDD is too big.
Remedy Download the correct version of the language file.
E744 -0003 -00 Title Error in language file/BootROM
Detection description  Unable to find the language to be switched to that is described
in the Config.txt in HDD.
Remedy Download the correct version of the language file.
E744 -0004 -00 Title Error in language file/BootROM
Detection description Unable to switch to the language in HDD.
Remedy Download the correct version of the language file.
E744 -1000 -00 Title Error in language file/BootROM
Detection description The Boot ROM for the different model is installed.
Remedy Replace the Boot ROM with the one for the correct model.
E744 -2000 -00 Title Controller firmware mismatch
Detection description Invalid controller firmware was detected.
Remedy This error normally does not occur. This error occurs when using the HDD which was used with another model.Replace the HDD with the one which was originally installed or a new one for the model.
E744 -4000 -05 Title Engine ID error
Detection description The Main Controller PCB model and the DC Controller PCB
(PCB1) model are not matched.
Remedy Replace the DC Controller PCB (PCB1) or redownload.
E746 -0003 -00 Title Different Image Analysis PCB model
Detection description Different Image Analysis PCB model.
Remedy 1. Check the connection of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
E746 -0021 -00 Title Image Analysis PCB self-check error detection
Detection description Image Analysis PCB self-check error detection.
Remedy 1. Check the connection of the Image Analysis PCB. 2. Replace the Image Analysis PCB.
E746 -0022 -00 Title Invalid Image Analysis PCB version
Detection description Invalid Image Analysis PCB version.
Remedy 1. Upgrade the Image Analysis PCB software.
2. Replace the Image Analysis PCB.
E746 -0023 -00 Title No reply from Image Analysis PCB
Detection description No reply from Image Analysis PCB.
Remedy 1. Check the connection of the Image Analysis PCB. 2. Replace the Image Analysis PCB.
E746 -0024 -00 Title Image Analysis PCB operation error
Detection description Image Analysis PCB operation error.
Remedy 1. Check the connection of the Image Analysis PCB. 2. Replace the Image Analysis PCB.
E746 -0031 -00 Title Hardware error (TPM)
Detection description Hardware error (TPM).
Remedy The TPM PCB is not installed, the TPM PCB for other model is installed, or failure of TPM Chip.
E746 -0032 -00 Title Error in engine ID of SoftID
Detection description Mismatched data in TPM
Remedy Format the system. Format the HDD using SST or USB memory, and download the
system software. For details, see “Chapter 6: Upgrading”. For your reference, the method using USB memory is described below.
1. Prepare the USB memory which system software wasregistered.
2. Execute the following service mode:COPIER>FUNCTION>SYSTEM>DOWNLOAD to enter the
download mode.
3. Insert the USB memory to the equipment.
4. Execute [4]: Format HDD in the main menu.
5. After formatting is completed, the machine reboots
automatically and starts with the download mode.
6. Execute [1]: Upgrade (Auto) in the main menu.
7. System software is downloaded and the machine restarts
automatically.
E746 -0033 -00 Title Error in engine ID of SoftID
Detection description Error that can be recovered
Remedy  When the TPM key was backed up, it can be restored.
1. Connect the USB memory which stores the TPM key.
2. Go to Management Settings > Data Management > TPM Settings, and then click “Restore TPM Key”.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click “OK”. Remove the USB memory, and turn OFF and then ON the main power.
When the TPM key was not backed up, formatting the system is required.
1. Prepare the USB memory which system software was registered.
2. Execute the following service mode: COPIER>FUNCTION>SYSTEM>DOWNLOAD to enter the
download mode.3. Insert the USB memory to the equipment.
4. Execute [4]: Format HDD in the main menu.
5. After formatting is completed, the machine reboots automatically and starts with the download mode.
6. Execute [1]: Upgrade (Auto) in the main menu.
7. System software is downloaded and the machine restarts automatically.
E746 -0034 -00 Title Error occurs, but auto recovery of system is possible (TPM)
Detection description Error occurs, but auto recovery of system is possible (TPM).
Remedy Mismatch of key occurs. However, recovery by restart is possible.
Turn OFF and then ON the power.
E746 -0035 -00 Title TPM version error
Detection description TPM which cannot be used in this machine was installed.
Remedy Install the supported TPM.
E748 -2000 -00 Title Main Controller PCB access error
Detection description Main Controller PCB Chip access error.
Remedy Replace the Main Controller PCB 1/2.
E748 -2001 -00 Title Main Controller PCB access error
Detection description Main Controller PCB memory access error.
Remedy 1. Remove and then reinstall the DDR2-SDRAM(M0/M1/P).
2. Replace the Main Controller PCB 1/
E748 -2010 -00 Title Flash PCB error / HDD error
Detection description Flash PCB error has occurred, or the HDD cannot be recognized.
Remedy 1. After turning OFF the main power, disconnect the HDD interface connector (J12) of the Main Controller PCB 2 and turn ON the main power.
2. If the error code E748-2010 remains unchanged, it means a Flash PCB error, so replace the Flash PCB, and install the system using SST or USB.
3. When it changed to another error code(For example E602), refer to the remedy of the applicable code.
E748 -2011 -00 Title Flash PCB error
Detection description Flash PCB error
Remedy Replace the Flash PCB, and install the system using SST or USB.
E748 -2012 -00 Title Flash PCB error
Detection description Flash PCB error
Remedy Replace the Flash PCB, and install the system using SST or USB.
E748 -2021 -00 Title Main controller board 2 access errors
Detection description Main controller board 2 access errors
Remedy Main controller board 1/2 removing and inserting, replacement
E748 -2023 -00 Title Main controller board 2 access errors
Detection description Main controller board 2 access errors
Remedy DDR2-SDRAM (M0/M1/P) removing and inserting, replacement
E748 -2024 -00 Title Main controller board 2 access errors
Detection description Main controller board 2 access errors
Remedy Main controller board 1/2 removing and inserting, replacement
E748 -4910 -00 Title Main Controller PCB 2 error
Detection description Main Controller PCB 2 error.
Remedy Replace the Main Controller PCB 2.
E748 -9000 -00 Title System error
Detection description ---
Remedy Contact to the sales companies
E749 Title Restart direction due to configuration change.
Detection description The option such as the Finisher and Paper Deck was installed
or removed when all of following conditions were met and the machine configuration is changed when the main power switch is turned ON.Settings/Registration > Preferences > Timer/Energy Settings> Quick Startup at Power-on > ON
• The Main Power Switch is turned OFF
• The power plug of the machine is connected to the output.
• The breaker is ON
Remedy It is recovered by turning OFF and then ON the main power.
CAUTION
This machine provides power to some PCBs even when in the main power OFF status.
The power supply is not completely OFF by just turning OFF the main power switch and therefore, the machine is unable to detect a configuration change.When disconnecting and then connecting a connector, always disconnect the power plug or turn the breaker OFF. Refer to the Service Manual > Chapter 2 > External and Controls > Quick Startup for details.
E753 -0001 -00 Title Download error
Detection description Firmware update error.
Remedy Turn OFF and then ON the power.
E753 -0001 -05 Title Download Error
Detection description System Software Update ErrorError occurs when updating system software of uninstalled options
Remedy Check the log to find where the download error has been occurred.
<FIN_N1> Staple Finisher-N1/Booklet Finisher-N1/Paper Folding Unit-H1/Document Insertion Unit-K1/Inner Booklet Trimmer-A1 <PIU_B1> Professional Puncher Integration Unit-B1 <G3CCB> Super G3 FAX Board-AL1/Super G3 2nd Line Fax Board-AL1/Super G3 3rd/4th Line Fax Board-AL1
<G3CCM> Super G3 FAX Board-AL1/Super G3 2nd Line Fax Board-AL1/Super G3 3rd/4th Line Fax Board-AL1
When any of the above system software is displayed, check if the target option has been installed.
When the target option has not been installed: Turn OFF and then ON the main power supply to restore (since there is no system software to be updated.). When the target option has been installed:
Check if the accessory is correctly installed and if the target system software to be downloaded is for the installed option. Then download the appropriate system software again.
E760 -0001 -00 Title Main Controller PCB 2 internal error
Detection description Error was detected in the Image Processing Chip on the Main
Controller PCB 2.
Remedy 1. Turn OFF and then ON the main power.
2. Remove and then install the DDR2-SDRAM (J11 and J13) on the Main Controller PCB 2.
3. Replace the DDR2-SDRAM on the Main Controller PCB 2.
4. Replace the Main Controller PCB 2.
NOTE:If the error occurs periodically or it occurs with specific jobs although it can be solved by turning OFF and then ON the power, upgrade the system software to the latest version.
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