Detection description Invalid MAC address.
Remedy 1. Check the connection
of the LAN Connector.
2. Check the connection of the Main Controller PCB 1.
3. Replacement of the Main Controller PCB 1.
E743-0000 -04 Title DDI communication error
Detection description The Reader Controller PCB detected the communication
error
between the Main Controller PCB and the Reader Controller PCB.
Remedy 1. Connection error
between the Main Controller PCB and the
Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
E743-0003 -04 Title DDI communication error
Detection description The Reader Controller PCB detected the communication
error
between the Main Controller PCB and the Reader Controller PCB.
Remedy 1. Connection error
between the Main Controller PCB and the
Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
E743-0004 -04 Title DDI communication error
Detection description The Reader Controller PCB detected the communication
error
between the Main Controller PCB and the Reader Controller PCB.
Remedy 1. Connection error
between the Main Controller PCB and the
Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
E744-0001 -00 Title Error in language file/BootROM
Detection description Version of language in HDD and version of Bootable are
different.
Remedy Download the correct
version of the language file.
E744-0002 -00 Title Error in language file/BootROM
Detection description Size of the language in HDD is too big.
Remedy Download the correct
version of the language file.
E744 -0003 -00 Title Error in language file/BootROM
Detection description Unable to find the language to be switched to that is
described
in the Config.txt in HDD.
Remedy Download the correct
version of the language file.
E744-0004 -00 Title Error in language file/BootROM
Detection description Unable to switch to the language in HDD.
Remedy Download the correct
version of the language file.
E744-1000 -00 Title Error in language file/BootROM
Detection description The Boot ROM for the different model is installed.
Remedy Replace the Boot ROM
with the one for the correct model.
E744-2000 -00 Title Controller firmware mismatch
Detection description Invalid controller firmware was detected.
Remedy This error normally does
not occur. This error occurs when using the HDD which was
used with another model.
Replace the HDD with the one which was originally installed or a new one for the model
E744 -4000 -05 Title Engine ID error
Detection description The Main Controller PCB model and the DC Controller PCB
(PCB1) model are not matched.
Remedy Replace the DC
Controller PCB (PCB1) or redownload.
E746-0003 -00 Title Different Image Analysis PCB model
Detection description Different Image Analysis PCB model.
Remedy 1. Check the connection
of the Image Analysis PCB. 2. Replace the Image
Analysis PCB.
E746-0021 -00 Title Image Analysis PCB self-check error
detection
Detection description Image Analysis PCB self-check error detection.
Remedy 1. Check the connection
of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
E746-0022 -00 Title Invalid Image Analysis PCB version
Detection description Invalid Image Analysis PCB version.
Remedy 1. Upgrade the Image
Analysis PCB software.
2. Replace the Image Analysis PCB.
E746-0023 -00 Title No reply from Image Analysis PCB
Detection description No reply from Image Analysis PCB.
Remedy 1. Check the connection
of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
E746-0024 -00 Title Image Analysis PCB operation error
Detection description Image Analysis PCB operation error.
Remedy 1. Check the connection
of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
E746-0031 -00 Title Hardware error (TPM)
Detection description Hardware error (TPM).
Remedy The TPM PCB is not
installed, the TPM PCB for other model is
installed, or failure of TPM Chip.
E746-0032 -00 Title Error
in engine ID of SoftID
Detection description Mismatched data in TPM
Remedy Format the system.
Format the HDD using SST or USB memory, and download the system software. For details, see “Chapter 6: Upgrading”. For your reference, the method using USB memory is described below.
1. Prepare the USB memory which system software was registered.
2. Execute the following service mode: COPIER>FUNCTION>SYSTEM>DOWNLOAD
to enter the download mode.
3. Insert the USB memory to the equipment.
4. Execute [4]: Format HDD in the main menu.
5. After formatting is completed, the machine reboots automatically and starts with the download mode.
6. Execute [1]: Upgrade (Auto) in the main menu.
7. System software is downloaded and the machine restarts automatically.
E746-0033 -00 Title Error in engine ID of SoftID
Detection description Error that can be recovered
Remedy When the TPM key was backed up, it can be restored.
1. Connect the USB memory which stores the TPM key.
2. Go to Management Settings > Data Management > TPM Settings, and then click “Restore TPM Key”.
3. Enter the password set at backup operation.
4. When the restoration completion screen is displayed, click
“OK”. Remove the USB memory, and turn OFF and then ON the main power.
When the TPM key was not backed up, formatting the system is required.
1. Prepare the USB memory which system software was registered.
2. Execute the following service mode: COPIER>FUNCTION>SYSTEM>DOWNLOAD
to enter the download mode.
3. Insert the USB memory to the equipment.
4. Execute [4]: Format HDD in the main menu.
5. After formatting is completed, the machine reboots automatically and starts with the download mode.
6. Execute [1]: Upgrade (Auto) in the main menu.
7. System software is downloaded and the machine restarts
automatically.
E746-0034 -00 Title Error occurs, but auto recovery of
system is possible (TPM)
Detection description Error occurs, but auto
recovery of system is possible (TPM).
Remedy Mismatch of key occurs. However, recovery by restart is possible.
Turn OFF and then ON the power.
E746-0035 -00 Title TPM
version error
Detection description TPM which cannot be used in this machine was installed.
Remedy Install the supported
TPM.
E748-2000 -00 Title Main Controller PCB access error
Detection description Main Controller PCB Chip access error.
Remedy Replace the Main
Controller PCB 1/2.
E748-2001 -00 Title Main Controller PCB access error
Detection description Main Controller PCB memory access error.
Remedy 1. Remove and then
reinstall the DDR2-SDRAM(M0/M1/P).
2. Replace the Main Controller PCB 1/2.
E748-2010 -00 Title Flash PCB error / HDD error
Detection description Flash PCB error has occurred, or the HDD cannot be recognized.
Remedy 1. After turning OFF the
main power, disconnect the HDD
interface connector (J12) of the Main Controller PCB 2 and turn ON the main power.
2. If the error code E748-2010 remains unchanged, it means a
Flash PCB error, so replace the Flash PCB, and install the system using SST or USB.
3. When it changed to another error code(For example E602), refer to the remedy of the applicable code.
E748-2011 -00 Title Flash PCB error
Detection description Flash PCB error
Remedy Replace the Flash PCB,
and install the system using SST or USB.
E748-2012 -00 Title Flash PCB error
Detection description Flash PCB error
Remedy Replace the Flash PCB,
and install the system using SST or USB.
E748-2021 -00 Title Main controller board 2 access errors
Detection description Main controller board 2 access errors
Remedy Main controller board
1/2 removing and inserting, replacement
E748-2023 -00 Title Main controller board 2 access errors
Detection description Main controller board 2 access errors
Remedy DDR2-SDRAM (M0/M1/P)
removing and inserting, replacement
E748-2024 -00 Title Main controller board 2 access errors
Detection description Main controller board 2 access errors
Remedy Main controller board
1/2 removing and inserting, replacement
E748-4910 -00 Title Main Controller PCB 2 error
Detection description Main Controller PCB 2 error.
Remedy Replace the Main
Controller PCB 2.
E748 -9000 -00 Title System error
Detection description---
Remedy Contact to the sales
companies
E749 Title Restart direction due to configuration change.
Detection description The option such as the Finisher and Paper Deck was
installed
or removed when all of following conditions were met and the machine configuration is changed when the main power switch is turned ON.
Settings/Registration > Preferences > Timer/Energy Settings
> Quick Startup at Power-on > ON
• The Main Power Switch is turned OFF
• The power plug of the machine is connected to the output.
• The breaker is ON
Remedy It is recovered by
turning OFF and then ON the main power.
CAUTION
This machine provides power to some PCBs even when in the main power OFF status.
The power supply is not completely OFF by just turning OFF the main power switch and therefore, the machine is unable to detect a configuration change.When disconnecting and then connecting a
connector, alwaysdisconnect the power plug or turn the breaker OFF.Refer to the
Service Manual > Chapter 2 > External and Controls
> Quick Startup for details.
E753 -0001 -00 Title Download error
Detection description Firmware update error.
Remedy Turn OFF and then ON the
power.
E753 -0001 -05 Title Download Error
Detection description System Software Update Error Error occurs when updating system software of uninstalled options
Remedy Check the log to find
where the download error has been occurred.
<FIN_P1> Staple Finisher-P1/Booklet Finisher-P1
<G3CCB> Super G3 FAX Board-AL1/Super G3 2nd Line Fax
Board-AL1/Super G3 3rd/4th Line Fax Board-AL1
<G3CCM> Super G3 FAX Board-AL1/Super G3 2nd Line Fax
Board-AL1/Super G3 3rd/4th Line Fax Board-AL1
When any of the above system software is displayed, check if
the target option has been installed.
When the target option has not been installed:
Turn OFF and then ON the main power supply to restore (since
there is no system software to be updated.).
When the target option has been installed:
Check if the accessory is correctly installed and if the target
system software to be downloaded is for the installed option.
Then download the appropriate system software again.
E760 -0001 -00 Title Main Controller PCB 2 internal error
Detection description Error was detected in the
Image Processing Chip on the Main
Controller PCB 2.
Remedy 1. Turn OFF and then ON
the main power.
2. Remove and then install the DDR2-SDRAM (J11 and J13)
on the Main Controller
PCB 2.
3. Replace the DDR2-SDRAM on the Main Controller PCB 2.
4. Replace the Main Controller PCB 2.
NOTE:
If the error occurs periodically or it occurs with specific jobs
although it can be solved by turning OFF and then ON the
power, upgrade the system software to the latest version. T-7Thousands of Parts and Free Shipping
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