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Errorcode E710 To E753 for Canon ImageRunner Advance 6055 6065 6075
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E710-0001 -00 Title Printer IPC error
Remedy Disconnection of cable.
Description Error is detected by IPC communication IC of the printer engine at power ON.
E711-0001 -00 Title IPC communication error
Remedy Check the Cable.
Description Occurrence of error was set for 4 times or more for 1.5
seconds to the error register of the IPC Chip.
E711-0001 -05 Title IPC communication error (retransmission request receptionerror)
Remedy 1. Check the cable connection.
Check the connection between DCON side (J462) and Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E711-0002 -05 Title IPC communication error (reception timeout)
Remedy 1. Check the cable connection.
Check the connection between DCON side (J462) and Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB
Description Communication between the host machine and the Finisher was lost.
E711-0004 -05 Title IPC communication error (checksum error)
Remedy 1. Check the cable connection.
Check the connection between DCON side (J462) and Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E711-0020 -05 Title IPC communication error (recovery error)
Remedy 1. Check the cable connection.
Check the connection between DCON side (J462) and Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E711-0040 -05 Title IPC communication error (serial error)
Remedy 1. Check the cable connection.
Check the connection between DCON side (J462) and Finisher Lattice side (J9043) Finisher Cable
2. Replace the DC Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E713-0001 -05 Title Finisher IPC communication error (retransmission request reception error)
Remedy 1. Check the cable connection of the Finisher.
DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E713-0002 -05 Title Finisher IPC communication error (reception timeout)
Remedy 1. Check the cable connection of the Finisher.
DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E713-0004 -05 Title Finisher IPC communication error (checksum error)
Remedy 1. Check the cable connection of the Finisher.
DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E713-0020 -05 Title Finisher IPC communication error (recovery error)
Remedy 1. Check the cable connection of the Finisher.
DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E713-0040 -05 Title Finisher IPC communication error (serial error)
Remedy 1. Check the cable connection of the Finisher.
DC Controller side: J462, Finisher Lattice side: J9043
2. Replace the Finisher Controller PCB.
Description Communication between the host machine and the Finisher was lost.
E717-0001 -00 Title Communication error with the NE Controller
Remedy Check the cable, and then go through the following to clear
the error: Service Mode > COPIER > FUNCTION > CLEAR > ERR.
Description Error when the NE Controller is started.
The NE Controller which was connected before turning OFF
the power is not connected at power-on.
E717-0002 -00 Title Communication error with the NE Controller
Remedy Check the cable, and then go through the following to clear
the error: Service Mode > COPIER > FUNCTION > CLEAR >ERR.
Description IPC error at NE Controller operation.
Open circuit of IPC, unable to recover the IPC communication.
E719-0001 -00 Title Error in coin manager
Remedy Check the cable, and then go through the following to clear
the error: Service Mode > COPIER > FUNCTION > CLEAR >ERR.
Description Error when the coin manager is started.
The coin manager which was connected before turning OFF
the power is not connected at power-on.
E719-0002 -00 Title Error in coin manager
Remedy Check the cable, and then go through the following to clear
the error: Service Mode > COPIER > FUNCTION > CLEAR >ERR.
Description IPC error at coin manager operation.
Open circuit of IPC, unable to recover the IPC communication.
When open circuit of the pickup/delivery signal cable is detected.
Invalid connection is detected.
E719-0003 -00 Title Error in coin manager
Remedy Check the cable, and then go through the following to clear
the error: Service Mode > COPIER > FUNCTION > CLEAR >ERR.
Description Communication error with the coin manager occurs during
unit price acquisition at startup.
E719-0011 -00 Title Error when the Card Reader is started
Remedy Check the cable, and then go through the following to clear
the error: Service Mode > COPIER > FUNCTION > CLEAR >ERR.
Description The Card Reader which was connected before turning OFF
the power is not connected at power-on.
E719-0012 -00 Title IPC error at Card Reader operation
Remedy Check the cable, and then go through the following to clear
the error: Service Mode > COPIER > FUNCTION > CLEAR >ERR.
Description Open circuit of IPC, unable to recover the IPC communication.
E719-0031 -00 Title Communication error when the Card Reader (serial) is started
Remedy 1. Check the cable connection of the Card Reader (connector
connection error, open circuit), and then go through the
following to clear the error: Service Mode > COPIER >FUNCTION > CLEAR > ERR.
2. After removing the Card Reader, execute the following
service mode, and then reinstall the Card Reader.
• COPIER>FUNCTION>CLEAR>CARD
• COPIER>FUNCTION>CLEAR>ERR
Description Unable to start communication with the Card Reader at startup.
E719-0032 -00 Title Communication error after the Card Reader (serial) is started
Remedy Check the cable connection of the Card Reader (connector
connection error, open circuit), and then go through the
following to clear the error: Service Mode > COPIER > FUNCTION > CLEAR > ERR.
Description Although communication with the Card Reader was possible
at startup, it became unavailable in the middle of it.
E720-0001 -05 Title Different model error
Remedy Check the configuration of options.
Description Not proper Finisher is connected.
E720-0002 -05 Title Different model error
Remedy Check the configuration of options.
Description Not proper Option Deck is connected.
E730-1001 -00 Title PDL software error
Remedy 1. PDL reset processing.
2. Turn OFF and then ON the power.
Description Initialization error.
E730-100A -00 Title PDL software error
Remedy 1. PDL reset processing.
2. Turn OFF and then ON the power.
Description Systematic fatal error, such as initialization failure, occurs.
E730-9004 -00 Title Third party PDL communication error
Remedy 1. Turn OFF and then ON the power.
2. Check the cable connection.
3. Replace the Open I/F PCB, F Link PCB (Main/Sub).
4. Replace the Main Controller PCB.
Description Communication error with the print server.
E730-9005 -00 Title Third party PDL communication error
Remedy 1. Turn OFF and then ON the power.
2. Check the cable connection.
3. Replace the Open I/F PCB, F Link PCB (Main/Sub).
4. Replace the Main Controller PCB.
Description Error in video cable connection with the print server.
E730-A006 -00 Title PDL communication error
Remedy 1. PDL reset processing.
2. Turn OFF and then ON the power.
3. Check the connection of the Main Controller PCB.
4. Reinstall the firmware.
5. Replace the Main Controller PCB.
Description No reply from PDL. Due to failure of Subbootable, or no
existence, there is no reply from PDL.
E730-A007 -00 Title Mismatched PDL version
Remedy 1. PDL reset processing.
2. Turn OFF and then ON the power.
3. System All Format and installation.
Description Version of the host machine control software and version of
PDL control software are different.
E730-B013 -00 Title PDL embedded font error
Remedy 1. Turn OFF and then ON the power.
2. Reinstall the system.
3. System All Format and installation.
Description Font data is corrupted.
E732-0000 -00 Title Reader communication error
Remedy 1. Check the connection of the Connector with the Reader.
2. Check the power of the Reader (check if the initializationoperation is executed at startup).
3. Replace the Reader Controller PCB and the MainController PCB.
Description Negotiation failure.
E732-0001 -00 Title Reader communication error
Remedy 1. Check the connection of the Connector with the Reader.
2. Check the power of the Reader (check if the initialization operation is executed at startup).
3. Replace the Reader Controller PCB and the Main Controller PCB.
Description Communication error.
E732 0010 -00 Title Reader communication error
Remedy 1. Check the connection of the Connector with the Reader.
2. Check the power of the Reader (check if the initialization
operation is executed at startup).
3. Replace the Reader Controller PCB and the Main Controller PCB.
Description Unable to detect Vsync from the Reader Controller although
2 minutes have passed after the completion of register setting of the Main Controller.
E732-8888 -00 Title Reader type error
Remedy Replace the Reader with the correct one.
Description When a scanner of another model was detected during
communication with the Reader.
E732-9999 -00 Title Detection of Reader
Remedy ---
Description The Reader is detected for the first time with the printer
model. (On the user screen, only the message"Turn OFF
and then ON the power again", instead of an error code, is
displayed. It is recorded as an error log in Service Mode >
DISPLAY > ERR.)
E733-0000 -00 Title Printer communication error
Remedy 1. Check the cable connection (connector connection error/open circuit).
DC Controller PCB: J441, J442, Main Controller PCB 2:J21, J22
2. Replace the DC Controller PCB/Main Controller PCB 2.
Description Communication error between the Main Controller PCB 2 and
the DC Controller PCB.
E733-0001 -00 Title Printer communication error
Remedy 1. Check the cable connection (connector connection error/
open circuit).DC Controller PCB: J441, J442, Main Controller PCB 2:J21, J22
2. Replace the DC Controller PCB/Main Controller PCB 2.
Description Communication error between the Main Controller PCB 2 and
the DC Controller PCB.
E733-0002 -00 Title Printer communication error
Remedy 1. Check the cable connection (connector connection error/open circuit).
DC Controller PCB: J441, J442, Main Controller PCB 2:J21, J22
2. Replace the DC Controller PCB/Main Controller PCB 2.
Description Communication error between the Main Controller PCB 2 and
the DC Controller PCB.
E733-0010 -00 Title Printer communication error
Remedy 1. Check the cable connection (connector connection error/open circuit).
DC Controller PCB: J441, J442, Main Controller PCB 2:J21, J22
2. Replace the DC Controller PCB/Main Controller PCB 2.
Description Communication error between the Main Controller PCB 2 and
the DC Controller PCB.
E740-0002 -00 Title Network Controller error
Remedy 1. Check the connection of the LAN Connector.
2. Check the connection of the Main Controller PCB 1.
3. Replacement of the Main Controller PCB 1.
Description Invalid MAC address.
E743-0000 -04 Title DDI communication error
Remedy 1. Connection error between the Main Controller PCB and the
Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
Description The Reader Controller PCB detected the communication error
between the Main Controller PCB and the Reader Controller PCB.
E743-0003 -04 Title DDI communication error
Remedy 1. Connection error between the Main Controller PCB and the
Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
Description The Reader Controller PCB detected the communication error
between the Main Controller PCB and the Reader Controller PCB.
E743-0004 -04 Title DDI communication error
Remedy 1. Connection error between the Main Controller PCB and the
Reader Controller PCB.
2. Failure of the Reader Controller PCB (PCB1).
3. Failure of the Main Controller PCB.
Description The Reader Controller PCB detected the communication error
between the Main Controller PCB and the Reader Controller PCB.
E744-0001 -00 Title Error in language file/BootROM
Remedy Download the correct version of the language file.
Description Version of language in HDD and version of Bootable are different.
E744 -0002 -00 Title Error in language file/BootROM
Remedy Download the correct version of the language file.
Description Size of the language in HDD is too big.
E744-0003 -00 Title Error in language file/BootROM
Remedy Download the correct version of the language file.
Description Unable to find the language to be switched to that is
described in the Config.txt in HDD.
E744-0004 -00 Title Error in language file/BootROM
Remedy Download the correct version of the language file.
Description Unable to switch to the language in HDD.
E744-1000 -00 Title Error in language file/BootROM
Remedy Replace the Boot ROM with the one for the correct model.
Description The Boot ROM for the different model is installed.
E744-2000 -00 Title Error in language file/BootROM
Remedy Replace the Soft ID with the one for the correct model.
Description When the engine ID described in Soft ID is invalid.
E744-4000 -05 Title Engine ID error
Remedy Replace the DC Controller PCB (PCB1) or redownload.
Description The Main Controller PCB model and the DC Controller PCB
(PCB1) model are not matched.
E746-0003 -00 Title Different Image Analysis PCB model
Remedy 1. Check the connection of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
Description Different Image Analysis PCB model.
E746-0021 -00 Title Image Analysis PCB self-check error detection
Remedy 1. Check the connection of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
Description Image Analysis PCB self-check error detection.
E746-0022 -00 Title Invalid Image Analysis PCB version
Remedy 1. Upgrade the Image Analysis PCB software.
2. Replace the Image Analysis PCB.
Description Invalid Image Analysis PCB version.
E746-0023 -00 Title No reply from Image Analysis PCB
Remedy 1. Check the connection of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
Description No reply from Image Analysis PCB.
E746-0024 -00 Title Image Analysis PCB operation error
Remedy 1. Check the connection of the Image Analysis PCB.
2. Replace the Image Analysis PCB.
Description Image Analysis PCB operation error.
E746-0031 -00 Title Hardware error (TPM)
Remedy The TPM PCB is not installed, the TPM PCB for other model
is installed, or failure of TPM Chip.
Description Hardware error (TPM).
E746-0032 -00 Title Error which the system recovery is not possible occurs (TPM)
Remedy Location of security information in HDD/SRAM is unknown.
Execute"Initialize All Data/Settings".
Description Error which the system recovery is not possible occurs (TPM).
E746-0033 -00 Title Error occurs, but system recovery is possible (TPM)
Remedy Mismatch of key.Execute restoration of the TPM key.
Description Error occurs, but system recovery is possible (TPM).
E746-0034 -00 Title Error occurs, but auto recovery of system is possible (TPM)
Remedy Mismatch of key occurs. However, recovery by restart is possible.
Turn OFF and then ON the power.
Description Error occurs, but auto recovery of system is possible (TPM).
E748-2000 -00 Title Main Controller PCB access error
Remedy Replace the Main Controller PCB 1/2.
Description Main Controller PCB Chip access error.
E748-2001 -00 Title Main Controller PCB access error
Remedy 1. Remove and then reinstall the DDR2-SDRAM(M0/M1/P).
2. Replace the Main Controller PCB 1/2.
Description Main Controller PCB memory access error.
E748-2010 -00 Title Flash board error
Remedy Contact to the sales companies
Description ---
E748-2011 -00 Title Flash board error
Remedy Contact to the sales companies
Description ---
E748-2012 -00 Title Flash board error
Remedy Contact to the sales companies
Description ---
E748-2021 -00 Title Main controller board 2 access errors
Remedy Main controller board 1/2 removing and inserting, replacement
Description Main controller board 2 access errors
E748-2023 -00 Title Main controller board 2 access errors
Remedy DDR2-SDRAM (M0/M1/P) removing and inserting,replacement
Description Main controller board 2 access errors
E748-2024 -00 Title Main controller board 2 access errors
Remedy Main controller board 1/2 removing and inserting, replacement
Description Main controller board 2 access errors
E748-4910 -00 Title Main Controller PCB 2 error
Remedy Replace the Main Controller PCB 2.
Description Main Controller PCB 2 error.
E748-9000 -00 Title System error
Remedy Contact to the sales companies
Description ---
E753-0001 -00 Title Download error
Remedy Turn OFF and then ON the power.
Description Firmware update error.
E753-0001 -05 Title Download Error
Remedy Check the log to find where the download error has been occurred.
FIN_E1 Staple Finisher-E1/Booklet Finisher-E1
G3CCB Super G3 FAX Board-AF1/Super G3 2nd Line Fax
Board-AF1/Super G3 3rd/4th Line Fax Board-AE1
G3CCM Super G3 FAX Board-AF1/Super G3 2nd Line Fax
Board-AF1/Super G3 3rd/4th Line Fax Board-AE1
When any of the above system software is displayed, check if
the target option has been installed.
When the target option has not been installed:
Turn OFF and then ON the main power supply to restore
(since there is no system software to be updated.).
When the target option has been installed:
Check if the accessory is correctly installed and if the target
system software to be downloaded is for the installed option.
Then download the appropriate system software again.
Description System Software Update Error
Error occurs when updating system software of uninstalled
options
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